C1adjectiveworkbusiness
US/ɪmˈpɜːr.sən.əl/
UK/ɪmˈpɜː.sən.əl/
lacking warmth or human feeling, often because it is large, formal or done by machines
In context
Some customers find chatbots impersonal and still prefer to speak to a real person.
Being fired by email felt cold and impersonal after ten years of work.
The new head office is huge, modern and rather impersonal.
Words that go with impersonal
adjective + noun
- impersonal serviceBig banks are often criticized for impersonal service.
- impersonal toneAvoid an impersonal tone when you reply to complaints.
- impersonal mannerThe receptionist spoke in a polite but impersonal manner.
adverb + adjective
- rather impersonalThe letter was polite but rather impersonal.
- increasingly impersonalShopping has become increasingly impersonal.